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Sr eCommerce Category Manager more...
Location:Bellevue, WA
First posted:December 07, 2016 (last updated 2 weeks 5 days ago)

As America's Un-carrier, T-Mobile US, Inc.

(NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation.

The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value.

Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro PCS.

For more information, please visit (please use the apply button below) position is responsible for defining and driving the eCommerce customer acquisition (gross activation) strategy and tactics for Plan sales across T-Mobile's Digital channels.

This individual will own delivery of the P&L goals in the annual financial plan and Quarterly Game Plan, working closely with key teams and stakeholders to deliver against that goal.

They will also be the business user responsible for defining and driving roadmaps with our Product Management partners that deliver enhancements to the customer experience for shopping, customer journey, and the purchase funnel, that support delivery and over-attainment of their P&L goals.

He/She will be the advocate for the end-to-end sales experience, from traffic flow down through Web/Telesales purchase and into post sales fulfillment.

He/She will be responsible for making decisions on maintaining and improving the overall eCommerce customer experience, which will lead to increased conversion, orders, revenue, and customer satisfaction.

This individual must be comfortable with building and driving business cases and with using data to prioritize initiatives.

He/She will be expected to report on state of their business on a daily/weekly/quarterly cadence.

This position will partner with and work through: internal eCommerce team members, Integrated Merchandising, Marketing, Pricing and Promotions, Supply Management, Product and Project Management, Telesales, Customer Care, Business Operations, and external vendors and site partners at all levels to identify, define, and prioritize the enhancements and initiatives in their category to ensure a high quality online product and customer experience that will drive incremental sales on the digital properties and in Telesales.MINIMUM REQUIRED SKILLS/COMPETENCIES: 7+ years eCommerce experience driving top line strategies for large websites7+ years experience leveraging web analytics tools (e.g.

Site Catalyst)5+ years digital product management or setting strategy, for high-performing websites5+ years of forecasting experience or business casing Advanced user of Excel (modeling, pivot tables, graphing), Word, Power Point and Visio Demonstrated experience in creative problem solving and strong analytical skills Excellent verbal and written communication skills with presentation comfort/skill and experience Demonstrated creativity and innovation in developing marketing programs and promotions in an eCommerce environment PREFERRED SKILLS/COMPETENCIES: MBA Intermediate to advanced knowledge in HTML, Java Script, and XML*LI-B2B-SR1 Defining and driving the eCommerce sales strategy and tactics for the DTC channel Creating a customer acquisition roadmap that includes purchase funnel enhancements, product portfolio, and promotional capabilities Developing high level business cases to prioritize projects needed to drive rapid and exponential growth in the next 2 years Advocating for the best end-to-end customer experience for their sales category Partnering with internal teams to influence traffic driving activities and pricing and promotional calendar, and device supply Innovating by identifying opportunities to inform the product roadmap, and prioritize new initiatives Serving as business owner and subject matter expert (SME) for the DTC business across the organization, for all initiatives that impact the customer acquisition experience and conversion Accountability for daily, weekly, and monthly business performance monitoring and reporting for his/her category to Sr.

Manager and Executive level management Routinely working with and presenting to Sr.

Managers through Sr.

Executives At least 18 years of age.

Legally authorized to work in the United States.

High School Diploma or GED.

Pre-employment background screen.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc.

is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.

Furthermore, such discrimination or harassment may violate federal, state, or local law.

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