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Senior Director, T-Mobile Tuesdays more...
Location:Bellevue, WA
First posted:April 08, 2017 (last updated 2 weeks 5 days ago)

As America's Un-carrier, T-Mobile US, Inc.

(NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation.

The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value.

Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro PCS.

For more information, please visit (please use the apply button below) launched its one-of-a-kind loyalty program in June 2016, in order to show its appreciation for customers.

Every Tuesday, T-Mobile customers get free stuff from our weekly featured partners via a fun and innovative social based digital app.

No hoops, no strings - just a thank you for being a customer.

This program is a core component to building the Uncarrier brand, and we're just getting started.

#Get Thanked The Senior Director, T-Mobile Tuesdays will have full P&L responsibility for the T-Mobile Tuesdays program, with a focus on increasing advocacy and customer engagement, ensuring seamless execution both from a digital customer experience and partner onboarding/management standpoint, and creating value for T-Mobile, its partners, and most importantly its customers.

The Senior Director will drive the entire strategy for T-Mobile Tuesdays, effectively running the business, making financial decisions, and managing costs.

S/he will define the roadmap and program priorities based on a strong understanding of customer needs and in-depth data analysis.

Ensure the program continues to delight customers every week with new, exciting deals and an excellent customer experience.While the quality and accomplishments of a person's career will be the determining factor, the finalist must have the following requisite qualifications: Proven willingness to break the mold and think differently to change the status quo Substantial GM experience, with a proven track record of successfully leading a P&LA solid leader who has built and led high-performing marketing or product teams Experience leading and scaling a successful consumer-oriented program or product via effective consumer engagement strategies (including through social media) Must be familiar with managing a digital app roadmap and customer experience Skilled in partner management Bachelor's degree required; Master's preferred PERSONALCHARACTERISTICS: The successful candidate will possess the following attributes: Strategically-minded, contributes to the development of a coherent overarching strategic vision for the company Customer-obsessed; takes into account the impact on customers with every business decision Strong problem solving skills with the ability to turn findings into executable plans.Smart and innovative; thinks outside the box Demonstrated leadership capability in recruiting, retaining and developing a dynamic, high-performing team Sets performance direction by translating broader business initiatives into clear team objectives and individual goalsA hands-on leader; broadly shares responsibility and accountability of both routine and important tasks and decisions Excellent collaboration, verbal and written communication skills; a direct communicator Demonstrated ability to build trust and strong cross-functional relationships across an organization to achieve common goals.Thrives in a high pressure, fast-paced environment.More specifically, this role will assume the following responsibilities: Develop short- and long-term vision, strategy and planning for the growth and evolution of the T-Mobile Tuesdays program.

Ensure the program is robust, yet an experience that's simple, delightful, and consistently operative for customers.

Develop and drive customer engagement plans on a weekly basis that will result in increased app downloads and a larger social impact and reach.

Responsible for managing a P&L; drive a return on investment in the form of brand advocacy, loyalty/retention, and referrals, while effectively managing costs.

Ensure the program's operations and execution are flawless; this includes successful onboarding and integrating of new partners and systems every week.

Lead partner management; manage all aspects of ongoing partnerships ensuring value is created for both parties.

Manage the digital product roadmap to continuously enhance the feature set.Support long term budget and resource planning by establishing and maintaining program roadmaps and monitoring overall budget/resource consumption relative to the plan.Contribute to T-Mobile's goal of driving innovation through digital, mobile experiences.

Leverage data to drive strategy and performance metrics.

Hire, develop and lead a high caliber marketing team.

Build strong partnerships with direct stakeholders and parallel business units through collaboration and the creation of fantastic experiences that align with business objectives.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc.

is an Equal Opportunity Employer.

All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated.

Furthermore, such discrimination or harassment may violate federal, state, or local law.

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