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IT Telecom Analyst more...
Location:Raleigh, NC
Company:Duke Energy
First posted:June 16, 2017


Job Summary:


The Telecom Telemetry Analyst is responsible for procuring, tracking, cost management and delivery of wireless data services for machine-to-machine communications for the entire Duke Energy telecommunications infrastructure.  The analyst works with Telecom personnel in various roles (architects,  engineers,  implementation coordinators,  project managers,  telecom technicians and Local IT), with customer project teams (such as GridMod and Security), and with the wireless service providers.  This role is responsible for ensuring provisioning and delivery of the most cost effective and efficient services to Duke Energy.  This function is responsible for discrepancy resolution and assesses and optimizes Telecom wireless machine-to-machine data services and costs throughout the Duke Energy network.


Responsibilities & Duties:


  • Ensure that requests received in a work queue for procurement, change or disconnect of wireless data telecommunication services are handled in the most effective manner.  Make decisions about the service and data plan to use to fulfill orders and to ensure that procurement processes are followed.  Work with the telecommunication wireless service provider to make sure all information needed for the order is fulfilled including the proper assignment of IP address.
  • Work with the telecommunication wireless vendors to track progress of the orders, and escalate within the carrier organization when needed to insure timely and accurate delivery of services.  Keep the internal requesting customer informed of order progress and alert the customer if there are issues. When an order has been completed, work with the telecommunication wireless vendor to properly close out the order, then accurately enter the information into the inventory tool, and provide the requested wireless services information to the internal customer.
  • As this position will interact with a variety of customers/suppliers serving as a liaison between Duke Energy and the wireless providers, the candidate should have broad knowledge of wireless data services, and fundamental understanding of IP Addressing and data security. 
  • The candidate will be asked to participate with existing and emerging projects to provide consultation to those teams based historical usage trends, support and procurement processes, and on current wireless carrier relationships, technologies and contracts.  Candidate will also provide input into the wireless carrier contract negotiation processes. 
  • Assist with monthly billing reviews for wireless data services to ensure that devices are on the appropriate rate plan, adjust rate plan assignments as necessary to eliminate or reduce cellular overage costs, validate that vendors have properly priced the services and that the telemetry inventory reflects the services and pricing accurately.  Work with the vendor billing department when billing information is in error.


Develop internal processes that define the lifecycle processes (establish service, make changes and disconnect services), ensure accuracy and manage costs of services, and maintain the accuracy of the circuit inventory.  It is expected that these processes are continually evaluated so that processes are efficient


Basic/Required Qualifications:

  • Bachelor's Degree from a four-year College or University Or4 years of equivalent direct work related experience in lieu of degree.
  • 1 or more years of directly related work experience.


Desired Qualifications:

  • Telecommunications and/or wireless data service experience and basic knowledge of IP Addressing and data security 
  • 3 or more years of directly related work experience.
  • One or more year's information technology experience in managing asset lifecycle replacements or full life cycle asset management (i.e. circuits, contract).
  • Expense Management experience
  • Excellent communication skills including teamwork, collaboration, presentation and interpersonal skills.
  • Demonstrated analytical skills and attention to detail.
  • Ability to develop and follow processes and procedures.


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